Plans change — we understand.
Last Updated: July 2026
We process and dispatch orders as quickly as possible to get your Zayla pair to you without delay. If you need to cancel, here is how it works.
1. Customer-Initiated Cancellations
You may cancel your order under the following conditions:
Cancellation requests must be submitted within 12 hours of placing the order, or before the order has been dispatched — whichever comes first.
Once an order has been picked up by the courier, cancellation is no longer possible. You may instead follow our Return & Exchange Policy.
To cancel, contact us immediately via WhatsApp (+92 334 7191730) or email (info@zaylawear.com) with your order number and cancellation request.
2. Refunds on Cancelled Orders
Online / Bank Transfer Payments: Refunded to the original payment method within 7–10 business days of cancellation confirmation.
Cash on Delivery (COD): No charge applies if the order is cancelled before dispatch. If cancelled after dispatch but before delivery, the COD amount is not yet collected, so no refund is required.
3. Zayla-Initiated Cancellations
We reserve the right to cancel an order in the following circumstances:
The product is out of stock or has been discontinued.
Payment authorization is incomplete or fails verification.
The delivery address is invalid or unserviceable.
The order is identified as potentially fraudulent.
In any such case, you will be notified immediately and any amount paid will be refunded in full.
4. Non-Cancellable Orders
Orders that have already been dispatched cannot be cancelled — please refer to our Return & Exchange Policy.
Orders placed during promotional sales or special events may not be eligible for cancellation once confirmed. This will be communicated clearly at the time of the offer.
Get in Touch
Zayla — info@zaylawear.com
Phone / WhatsApp: +92 334 7191730
Website: www.zaylawear.com
Address: R11/14, Shop No. 4, Dastagir F.B Area, Karachi