Shipping & Delivery Policy

Shipping & Delivery Policy Last Updated: September 25, 2025
At Zayla, we strive to deliver your orders safely, quickly, and efficiently. This Shipping & Delivery Policy outlines the terms under which your purchases are processed and delivered.
1. Order Processing
• Orders are processed within 1–2 business days after confirmation (excluding weekends and public holidays).
• Orders placed on weekends or holidays will be processed on the next working day.
2. Delivery Timelines
• Standard Delivery (Within Pakistan): 3–7 business days, depending on location.
• Express Delivery (Selected Cities): 1–3 business days (where available).
Delivery times are estimates and may vary due to weather, courier delays, or unforeseen circumstances.
3. Shipping Charges
• Within Pakistan: Flat rate (to be displayed at checkout).
• Cash on Delivery (COD): Available nationwide with an additional handling fee (if applicable).
4. Order Tracking
• Once your order is shipped, you will receive an email/SMS with a tracking number.
• You may track your order directly on our courier partner’s website.
5. Delivery Conditions
• Deliveries are made to the address provided at checkout.
• If you are unavailable at the time of delivery, the courier may attempt re-delivery or contact you.
• We are not responsible for delays caused by incorrect shipping information provided by the customer.
6. Risk of Loss
• All orders are shipped through trusted third-party couriers.
• Risk of loss or damage passes to you upon delivery. In case of visibly damaged packages, please refuse delivery and contact us immediately.
7. Delays & Force Majeure
• We are not liable for delays due to natural disasters, strikes, political unrest, or other circumstances beyond our control.
• In such cases, we will inform you promptly and provide revised delivery timelines.
8. Contact Information
For questions or assistance regarding your order, please contact us:
Zayla
Email: info@zaylawear.com
Phone: +92 334 7191730