Your order, on its way — with care.
Last Updated: July 2026
At Zayla, we handle every order with the same attention we give to our footwear — carefully, deliberately, and with your satisfaction at the center. Below is everything you need to know about how we get your pair from us to you.
1. Order Processing
All orders are processed within 1–2 business days of confirmation. Orders placed on weekends or public holidays are picked up on the next working day. You will receive an order confirmation via email or SMS as soon as your purchase is placed.
2. Delivery Timelines
Standard Delivery — Nationwide
Estimated delivery: 3–7 business days, depending on your city and location.
All major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar) are typically served within 3–5 business days.
Remote or outstation areas may take up to 7 business days.
Express Delivery
Available in selected cities. Where offered, expected delivery within 1–3 business days.
Express delivery availability and charges will be displayed at checkout.
Please note: delivery timelines are estimates. Occasional delays may occur due to courier volumes, weather, or circumstances beyond our control. We will keep you informed.
3. Shipping Charges
Free Standard Shipping on all orders above Rs. 5,999.
Orders below Rs. 5,999: a flat shipping fee applies and will be displayed at checkout.
Cash on Delivery (COD): available nationwide. A nominal handling fee may apply and will be shown before order confirmation.
4. Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to follow your delivery directly on our courier partner's platform. If you have any questions about your order status, our team is one WhatsApp message away.
5. Delivery Conditions
Deliveries are made to the address provided at checkout. Please ensure your address is accurate and complete.
If you are unavailable at the time of delivery, the courier will attempt re-delivery or contact you to arrange an alternative.
Zayla is not responsible for delays or failed deliveries resulting from incorrect addresses provided at checkout.
6. Damaged Packages
If your package arrives visibly damaged, please refuse delivery and contact us immediately at info@zaylawear.com or +92 334 7191730. We will resolve it promptly.
7. Force Majeure
In rare circumstances — natural disasters, courier strikes, political disruption, or other events beyond our control — deliveries may be delayed. We will communicate proactively and provide revised timelines as soon as they are available.
Get in Touch
Zayla — info@zaylawear.com
Phone / WhatsApp: +92 334 7191730
Website: www.zaylawear.com
Address: R11/14, Shop No. 4, Dastagir F.B Area, Karachi