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Last Updated: July 2026
At Zayla, we take pride in the quality of our footwear and the experience we deliver. If something is not right, we want to make it right. This policy sets out the conditions under which we accept returns and exchanges.
1. Return & Exchange Window
Returns and exchanges are accepted within 14 calendar days from the date of delivery. Requests submitted after this window will not be processed.
2. Condition of Items
To be eligible for a return or exchange, items must be:
Unworn and unused — no signs of wear on sole, upper, or lining.
In original packaging — shoe box, dust bag, and any tags intact.
Free from damage, stains, scuffs, or alterations of any kind.
Items that do not meet these conditions will be rejected and returned to the customer at their own shipping cost.
3. Eligible Reasons
We gladly accept returns or exchanges in the following situations:
You received the wrong item, size, or colour.
The item has a manufacturing defect (stitching, sole, or material fault).
The size does not fit and you would like to exchange for another.
You are unsatisfied with the product and wish to return it (subject to inspection).
4. Non-Returnable Items
The following cannot be returned or exchanged:
Worn or used footwear.
Items purchased during final sale, promotional clearance, or marked non-returnable at point of sale.
Customized or special-order products.
Gift cards or discount vouchers.
5. How to Initiate a Return or Exchange
Step 1 — Contact Us
Reach out within 14 days of delivery via email at info@zaylawear.com or WhatsApp at +92 334 7191730. Please provide your order number, item details, and reason for the request.
Step 2 — Approval & Instructions
Once we review your request, we will confirm eligibility and share return courier instructions. Approved returns will receive a confirmation within 1–2 business days.
Step 3 — Ship the Item
Pack the item securely in its original packaging and dispatch via the courier instructed. Return shipping costs are borne by the customer unless the item is defective or incorrectly shipped by Zayla.
Step 4 — Inspection
Upon receipt, our team will inspect the item within 2–3 business days. You will be notified of the outcome.
6. Exchanges
Exchanges are subject to availability of the requested size or style.
If unavailable, you may select an alternative item of equal value, receive a discount voucher valid for 3 months, or request a refund where no alternative is possible.
7. Refunds
Refunds are processed only for approved returns, as follows:
Online / Bank Transfer Payments: Refunded to the original payment method within 7–14 business days.
Cash on Delivery (COD): Refunded via bank transfer or discount voucher within 7–14 business days.
Original shipping charges are non-refundable unless the return is due to a Zayla error or product defect.
8. Defective or Incorrect Items
If your item is defective or incorrectly delivered, please notify us within 48 hours of delivery with supporting photographs or video. We will arrange a free replacement or full refund, including all shipping charges.
9. Customer Responsibilities
Package items securely to prevent transit damage — this is your responsibility.
Provide accurate order and contact details when submitting your request.
Return shipping is at the customer's expense unless the fault lies with Zayla.
Get in Touch
Zayla — info@zaylawear.com
Phone / WhatsApp: +92 334 7191730
Website: www.zaylawear.com
Address: R11/14, Shop No. 4, Dastagir F.B Area, Karachi